Research & Projects Reference: PRJ-001
ITSMO
IT Service Management Ontology — a formal RDF vocabulary for describing resources related to IT Service Management, compatible with ITIL glossaries and ISO 20000.
Published ontology/guide
IT Service Management Ontology (ITSMO)
ITSMO is a formal RDF vocabulary for describing resources related to IT Service Management. It gives IT service providers and product developers a formal and shared vocabulary compatible with ITIL glossaries and ISO 20000 standards.
Standard
ITSMO supports IT service providers and product developers with a formal and shared vocabulary compatible with ITIL glossaries and ISO 20000 standards.
Future proof
ITSMO is independent of tools and vendors, allowing flexibility in asset control. It lets semantic technologies automate impact analysis and risk management.
Open source
ITSMO is available under an open-source licence and free to use in non-commercial situations. The vocabulary is maintained in the public LinkedData.Center repository.
Getting started with ITSMO — the online user guide covers the overview, the data model and the full vocabulary.